Skip to main content
  As of Friday, September 1, 2023 – masks will be required for staff, patients, and visitors in Samaritan facilities until further notice.
More Information

For Patients

Medical Records

At any point, you may need to access your health information. It is important to Samaritan Medical Center to make this process as seamless as possible. Because of the volume of records we maintain, Samaritan contracts with a copy service company, HEALTHPORT, to handle requests for records. HEALTHPORT charges a flat fee of 75 cents per page and requests can take up to 10 business days. HEALTHPORT will contact you for a fee approval. Please call Samaritan at the number below to request your records, or visit us during normal business hours.

If you are coming in to Samaritan personally to pick up records, please be sure to bring a photo ID. We cannot give your records to anyone but you without your written authorization. A Health Care Proxy only allows the proxy to request records in the event that the patient is incapacitated and cannot give written permission.

Due to COVID-19, office hours may have changed and some locations are temporarily closed. Please contact us at the number below before visiting any Samaritan location.

Samaritan Medical Center

830 Washington Street

Watertown, NY 13601

2nd floor – Medical Records/Health Information Management
Use Pratt Elevator (C)


Monday – Friday 8:00 AM – 4:30 PM Portal

Connecting with Samaritan has never been easier! provides you with a secure method to manage your healthcare records online. You may be able to view your personal health summary, request prescription renewals, request appointments, change demographic information and communicate with your doctor – easily, safely and according to your schedule. With your secure password, you can log into the online portal anytime, anywhere using a computer or smartphone with an Internet connection.

Enroll now…

Release of Medical Information

In order for anyone besides yourself to have access to your medical information, you must sign a form allowing this. These forms are available for download and completion here.

Download the General Medical Release Form
Download the Mental Health Medical Release Form
Secure online access to your Medical Scans and Images.

Forms must be signed by the patient and faxed or mailed to Medical Records. Patients may also e-mail their release forms or submit questions to

Please note: If you choose to e-mail, you are accepting the risks that:

  • A third party could intercept the e-mail while in transit and, if intercepted, could then access or store the content of the e-mail.
  • The e-mail service provider you use may store and access that email, per their terms and conditions.
  • Samaritan is not responsible for e-mail communications that you choose to send to Samaritan if the message is intercepted, nor for any other access of the e-mail prior to receipt by Samaritan.