Pay Your Bill

As of October 1, 2025, all patient billing will be done through our Syracuse-based partner, Kopp Billing Agency.  Kopp will take over all older statements with a patient balance due from our prior vendor.  New statements will be issued and mailed, and the Kopp team will handle all questions. Patients can continue to pay from older statements, but it must be done through Kopp. 

The transition to our new partner began in May 2025, and we have since fully closed out the contract with our old partner.  We know there have been some billing issues during this transition. Still, Kopp and Samaritan are dedicated to continuing to work through each case individually. 

As a good reminder, please continue to check your service dates and your account numbers. Account numbers change for each date of service.  Samaritan processes over 10,000 statements per month and works with your individual insurance plans to ensure the correct amounts are billed to each patient, if any at all.  Patients also sometimes question the facility fee charge they may receive – you can find out more about this here: https://samaritanhealth.com/for-patients/financial-information/facility-fee-notification/ 

Thank you for your continued patience during this transition to a new patient billing partner.

If you have specific questions or need additional assistance, please call 315-786-4900.