Frequently Asked Questions
Samaritan Medical Center would like to answer many of the questions we are asked each day. If your answer is not here – use our Contact Us page and ask us. We will try to respond as soon as we can. Thank you!
How do I find a doctor?
Please use our Find A Physician tool to locate a doctor in a certain specialty or location, or even by the certain services and procedures we provide.
What if I don’t know which type of doctor I need?
Samaritan would suggest that all patients have a Primary Care provider. This doctor will be a patient’s main doctor and refer them to other specialty care if needed. To find a Primary Care doctor, please use our Find A Physician tool.
There is an issue with my bill. Who do I contact?
Please contact our Patient Accounting Department at 315-786-4900.
What are your other locations?
Please see our Community Locations page to show you all the locations Samaritan has.
How do I find a Samaritan Location?
Please visit our Getting to Samaritan page. Once you are in a facility, there are signs you can use, or you can ask any hospital staff member to help you.
Is there a Financial Assistance Program to help me with my hospital bills?
Samaritan does have a Financial Assistance Program that is available to patients that have tried other sources to help them with their bills, such as Medicaid and Medicare.
I want to speak with someone about the care I received while at Samaritan.
We encourage you to call our Patient Relations Department at 315-785-4679.