Samaritan Medical Center Announces Transition to New Patient Billing Partner

Published on: April 28, 2025

Watertown, NY – April 28, 2025 – Samaritan Medical Center is pleased to announce a partnership with Kopp Billing Agency, based in Syracuse, New York, to manage patient billing services, effective May 1, 2025. This transition follows a comprehensive search to find the best partner for our patients and our organization, and we are confident that Kopp Billing Agency will provide enhanced customer service and a patient-centered approach.

After working with a former vendor as our patient billing partner since 2012, we are excited to transition to Kopp, a well-regarded billing agency with extensive experience in serving hospitals and healthcare organizations throughout New York State. Their commitment to excellent customer service and a strong focus on patient experience made them the ideal choice for our community.

Samaritan Medical Center processes over 10,000 patient billing statements each month, and as such, we rely on a trusted partner to assist with these crucial billing services. Kopp Billing Agency will begin receiving patient billing information starting May 1, 2025, and will assume full responsibility for all patient billing activities moving forward. During this transition, there will be a five-month period where both the former billing partner and Kopp will work with patients as they continue to receive bills from two different partners. This overlap ensures that patients have adequate time to manage their bills and that the transition is as seamless as possible for all. This transition does not impact any current staffing at Samaritan, this is only an agency change.

This change may be challenging, and we are committed to helping patients navigate this process since there will be two different web links to pay bills online, two different remittance addresses, and patient statements will look different. We will provide support through our website and phone line, 315-786-4900, for patients who may need additional assistance or have specific questions. Our team will be available to guide and support patients through this transition.

“We would like to thank our patients for their continued trust in Samaritan as their healthcare provider as we work with Kopp Billing Agency to improve the overall billing experience for everyone we serve,” stated Samaritan’s Chief Financial Officer, Maxine A. Briggs. “We are confident this change will result in better service, enhanced communication, and a smoother billing process for both our patients and staff. Medical billing is extremely complex and individualized, and we look forward to having Kopp as a new partner.”

For additional information or questions, please visit our website or contact our Patient Billing Support team at 315-786-4900.

About Samaritan Medical Center
Samaritan Medical Center is a not-for-profit, community-based healthcare provider committed to delivering quality, compassionate care to the residents of Northern New York. We offer a comprehensive range of services, including emergency care, surgical services, and outpatient care, with a focus on providing personalized care to all our patients.

About Kopp Billing Agency
Kopp Billing Agency is a trusted billing partner based in Syracuse, New York, with decades of experience in providing billing solutions to healthcare organizations across the state. Known for their patient-centered approach and exceptional customer service, Kopp works with hospitals, physicians, and other healthcare providers to ensure an efficient and supportive billing experience for patients.

For further information, contact:
Samaritan Medical Center
Patient Billing Support Team
Phone: 315-786-4900
Website: www.samaritanhealth.com