Samaritan Experiencing Internet and Phone Outage

Published on: December 30, 2025

UPDATE as of 2:50 p.m. – The issue has been resolved. Thank you for your patience as we worked to restore service.

WATERTOWN, NY – Samaritan is currently experiencing a disruption to internet and phone services at most of our locations. At this time, incoming and outgoing phone calls, email communication, and internet-based systems are unavailable.

Patient care services within all locations remain operational, and downtime procedures have been activated to ensure continuity of care and patient safety. Emergency services are not affected.

We are working to restore connectivity as quickly as possible. Updates will be provided as more information becomes available.

We appreciate the public’s patience and understanding during this service interruption.