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Visits and support from family and friends are welcome and can be helpful to a patient’s recovery where clinically appropriate. Samaritan provides a caring environment while recognizing the significant therapeutic benefit that may be derived from supporting a patient’s relationships with family and friends. Samaritan shall seek to realize this benefit in a manner consistent with maintaining safety and patient privacy.

Visitation Guidelines

Illustrative: shows an aide helping patient with informations on the room chart.

Definitions

Support Person: An adult, aged 18 or over, identified by the patient or the patient’s legal surrogate to be an active part of the patient’s health care team and can stay with the patient at all times, unless his/her presence infringes on other’s rights, safety, or is medically or therapeutically harmful to the patient and/or staff. Support persons are designated for: pediatric patients (must be a parent or guardian), Labor and Delivery patients, patients with cognitive impairments or intellectual/ developmental disabilities and patients who are at end-of-life or on comfort measures.

Visitor: A person visiting a patient at Samaritan Medical Center during normal visiting hours or a person accompanying a patient to an Emergency Department visit or scheduled outpatient appointment.

Guidelines

Samaritan Medical Center caregivers are committed to maintaining a patient-family centered environment, and they will make every effort to accommodate visits to patients. Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, the size of the patient care areas or rooms, and/or the prevalence of infectious diseases.

Samaritan Medical Center has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the staff and as necessary, in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and their anticipated support person or visitors.

At certain times or situations, staff may need to limit visitation for the patient. The reasons may include but are not limited to:

  • A patient’s medical condition
  • The family’s health and safety
  • A patient’s wish for privacy or uninterrupted rest time
  • A non-private room
  • Behavior presenting a direct risk or threat to the patient, hospital staff, or others in the immediate environment
  • Patient’s risk of infection by the visitor
  • Visitor’s risk of infection by the patient
  • Extraordinary protections because of a pandemic or infectious disease outbreak
  • Substance abuse treatment protocols requiring restricted visitation
  • COVID-19 prevalence/exposure
  • Depending upon the prevalence of COVID-19 in Jefferson County, Samaritan is required to follow the Centers for Disease Control and Prevention (CDC) and NYS Department of Health guidelines regarding source control

General Hospital Visitation and Support Person Guidelines

  • Inpatients (patients admitted) at Samaritan Medical Center may have two (2) Visitors present at a time during designated visiting hours. There is no limit to the number of total visitors per day.
  • General visiting hours are every day from 8 a.m. until 8 p.m., but there are certain exceptions on specific units (see below).
  • When entering or exiting, inpatient’s Visitors/Support Persons must check- in/out through the Main Entrance in the front lobby of the Medical Center (off of Washington St.).
  • Visitors/Support Persons must check-out through the Main Lobby in order for more Visitors/Support Persons to be allowed into the facility.
  • All pediatric patients under the age of 18 may have both parents/guardians during their entire stay, no matter the unit or department.
  • All Visitors/Support Persons must wear a visitor ID badge
  • Support Person(s) must be age 18 or older. All exceptions will need to be approved through the unit Charge Nurse and Nursing Supervisor.
  • Visitors must be age 12 or older. All exceptions will need to be approved through the unit Charge Nurse and Nursing Supervisor.
  • Anyone may visit the cafeteria, coffee, and gift shop while in the hospital.
  • Proper hand hygiene is required for all.
  • Guidance regarding face mask use must be followed at all times. This guidance could change frequently depending on COVID-19 infection precautions or other public health emergencies outbreaks in the facility/community.
  • If a patient is admitted to the hospital from the Emergency Department, Surgical Services, or another outpatient unit, the Support Person/Visitor must then follow hospital inpatient visitation guidelines.

Specific Unit/Department Visitation and Support Person Guidelines:

Specific unit visitation may vary depending on the type of patients being cared for, the size of the patient care areas or rooms, or rate of infectious disease in the unit.

Limited exceptions may be made at the discretion of the individual unit Charge Nurse and Nursing Supervisor who has the authority to determine the number of visitors and length of visitation, based on the patient’s needs and the unit activities.

  • Emergency Department Close

    Two (2) adult (over 18) Visitors can be identified by the patient, but only one (1) may be present at a time.

  • Intensive Care Unit Close

    Two (2) adult (over 18) Visitors may be present at a time during limited visiting hours of 12 p.m. – 8 p.m.

  • Medical/Surgical Close

    Two (2) Visitors (over 12) may be present at a time during normal visiting hours. There is no limit to the number of total visitors per day.    

  • Car-Freshner for Women and Children Close
    • All Visitors/Support Persons must enter and exit through the Car-Freshner entrance (off Sherman St.)
    • All Support Persons or Parents/Guardians may be present with the patient 24 hours each day
    • Support Person or Visitors that are minors without a parent or guardian must be approved by nursing supervisor or charge nurse

    Labor and Delivery:

    • Two (2) Support Persons, over the age of 12, may be present, not to include a Doula or birthing coach.

    Neonatal Intensive Care Unit (NICU):

    • Two (2) Parents/Guardians of the patient may be present at the same time.
    • Please refer to the Guidelines for Boarder Mothers for additional information.

    Mother-Baby and Pediatrics:

    • Two (2) Support Persons may be present at a time.
    • Siblings of any age, living in the same household as the patient are allowed in addition to the two (2) Support Persons, with the presence of a parent/guardian that is not the patient.
  • Inpatient Mental Health Unit Close
    • Visiting hours are restricted to 2 p.m. – 6 p.m. daily
    • Appointments are required.
    • Maximum of 30-minute visits.
    • A Release of Information form is required by the patient for visitation to occur.
    • One Visitor per patient, per day
  • Outpatient Testing/Clinics/Medical Practices/Walker Center for Cancer Care Close
    • Two (2) Visitors with a patient for duration of their appointment.
  • Outpatient Infusion Unit Close
    • One (1) Visitor with a patient for duration of their appointment.
  • Surgical Services Close
    • Two (2) Visitors may accompany a patient.
    • Only one (1) Visitor may escort the patient into the preoperative and postoperative areas.
  • Continuous Visitation Exceptions Close

    Patients with cognitive impairment, intellectual and/or developmental disabilities:

    • These patients may have up to two (2) Support Persons present at all times.
  • Patients at End-of-Life/Comfort Measures Close

    These patients may have up to two (2) Support Persons present at all times, with a flex up to four (4) total Support Persons at a time during general visiting hours of 8 a.m. – 8 p.m. Compassionate exceptions are approved by the Nursing Supervisor.

  • Patients on Isolation Precautions Close
    • Virtual visitation methods are an available alternative to in-person visitation for patients who require isolation or quarantine. Education of risks associated with in-person visitation for certain illnesses will be provided when indicated.
       
    • Support persons and visitors are strongly encouraged to wear appropriate source control and/or personal protective equipment (PPE) when indicated. 

    • Education on hand hygiene practices, and PPE (putting on, taking off, and disposal of) will be provided to the visitor in the department where the patient resides. Hand hygiene products and PPE items are made available to visitors of all patients.

    • Support persons and visitors are asked to stay in the patient room and not visit other patients or departments to prevent the spread of infection. 

    Samaritan Medical Center may restrict visitation for any visitor exhibiting any signs of illness (ie. fever, vomiting, and/or diarrhea). We encourage any person not feeling well to postpone their visit to the hospital until they are feeling better. 

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