Samaritan Announces its First Quarter of 2026 ELM Award Recipient

graphic showing 2026 ELM Award winner, Leslie DiStefano

Watertown, NY – Samaritan Medical Center expanded its employee recognition program in fall 2025 with the introduction of the ELM Award for Exceptional Leaders and Managers, honoring outstanding leadership across the organization. The first recipient for 2026—and the program’s third overall honoree—is Leslie DiStefano, Director of Communication and Public Relations.

DiStefano previously served as Samaritan’s Webmaster and, since 2019, has played an instrumental role in building and mentoring a highly skilled communications and marketing team. Under her leadership, the department has strengthened patient and resident communications, enhanced internal communications for Samaritan Caregivers, and elevated the organization’s outreach and engagement throughout the community. She is a dedicated and compassionate member of the Samaritan team, consistently seeking meaningful ways to enhance the Samaritan Experience for every patient, resident, caregiver, and community member she serves.

DiStefano was presented with the award on May 11 and was celebrated by her co-workers.

The ELM Award honors exceptional Samaritan leaders and managers who exemplify the organization’s HEART values—honesty, empathy, accountability, respectfulness, and trustworthiness. Unlike the DAISY, BEE, or OWL Awards, which recognize those in direct patient or resident care roles, the ELM Award celebrates leaders who support care indirectly through their leadership.

These individuals foster safe, supportive environments for staff, uphold quality standards, manage resources responsibly, and cultivate teamwork, resilience, and recognition. They create settings where compassion thrives, enabling staff to treat patients, residents, and families with dignity and respect. Nominated by staff or peers, ELM Award recipients have served Samaritan for at least one year and, like the strong and adaptable elm tree, demonstrate resilience, growth, collaboration, and a commitment to continuous learning. The ELM is a quarterly award.

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Photo of Leslie DiStefano, Samaritan's director of communication and public relations, posing with her ELM Award
2026 ELM Award recipient Leslie DiStefano, Director of Communication and Public Relations

About Samaritan Medical Center

Samaritan Medical Center (Watertown, New York) is a 290-bed, not-for-profit community medical center, offering a full spectrum of inpatient and outpatient healthcare services. From primary and emergency care to highly specialized medical and surgical services—such as cancer treatment, neonatal intensive care, behavioral health and addiction services, and imaging services—Samaritan Medical Center and its team of healthcare professionals proudly serve the medical needs of our civilian and military communities. Quality, compassion and safety are the basic principles that guide the exceptional care delivered at Samaritan.

Samaritan Medical Center Foundation Announces the 29th Annual Thousand Islands Golf Classic

Graphic showing an array of auction items up for bid during the Thousand Islands Golf Classic

Watertown, NY – Samaritan Medical Center Foundation of Northern New York will host the 29th annual Thousand Islands Golf Classic event on Thursday, June 4 and Friday, June 5, 2026.

Join us on Thursday, June 4, at the stunning Edgewood Resort for an evening featuring dinner, music, and an exciting live auction. Then, on Friday, June 5, golfers will enjoy 18 holes at the beautiful Thousand Islands Country Club, with play taking place on both the Old Course and Lake Course. You do not need to be a golfer to attend the Thursday evening dinner. RSVP is required for both events.

This year’s online auction will open on May 18 and close on Thursday, June 4, at 9 p.m., with an in-person live auction taking place during the dinner that evening. Both auctions feature an incredible variety of items, including event tickets, vacation rentals, dining and experience gift cards, and much more. No matter your interests, there is something for everyone.

A portion of the proceeds from this year’s Thousand Islands Golf Classic will support the construction of a new cardiac catheterization laboratory (cath lab) at the hospital — an urgently needed resource for the North Country. This state-of-the-art facility will enable Samaritan to provide life-saving cardiac interventions right here in Watertown. The new cath lab will include percutaneous coronary intervention (PCI) capabilities, allowing for rapid, effective treatment of heart attacks and other serious cardiovascular conditions.

Currently, patients must travel outside the region to access these critical services, causing delays that can negatively affect outcomes. By bringing this advanced level of care closer to home, the cath lab will improve survival rates, reduce long-term complications, and strengthen cardiac care throughout our community. This transformative project will save lives, lower healthcare costs, and benefit local families for generations to come. Your continued support is essential in helping us provide these vital services and ensure access to quality healthcare close to home.

Visit samaritanhealth.com/golf to register for online auction bidding and to purchase tickets for the dinner and live auction.

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January and February 2026 OWL Award Recipients

Graphic showing January OWL Award winners

Watertown, NY – Samaritan is proud to recognize four exceptional team members as the January and February recipients of its Outstanding Workers in Long Term Care (OWL) Award.

At Samaritan Summit Village, Gerald Vincent, a Licensed Practical Nurse (LPN) on the first-floor skilled nursing unit, was honored in January by a resident’s family member who expressed deep gratitude for his compassionate care. In February, fellow LPN Natasha Cumming was recognized by the director of nursing for her dedication to understanding each resident’s unique needs and preferences while fostering a supportive environment for residents, visitors, and staff.

At Samaritan Keep Home, Tremayne Hayes of Food Service was honored in January after a co-worker highlighted his consistently positive attitude and the joy he brings to residents, visitors, and colleagues. Known for his willingness to help, Hayes makes a meaningful impact every day. In February, Zelina Collier, switchboard operator, received her second OWL Award—this time in a new role—for her exceptional dedication to her responsibilities and to the residents and staff of the Keep Home.

The honorees received certificates and tokens of appreciation during special recognition ceremonies held at their respective facilities.

The OWL Award celebrates the everyday heroes who go the extra mile to provide excellent care and support in Samaritan’s long term care communities. Nominations are accepted year-round from patients, residents, families, and colleagues.

To learn more about the OWL Award—and the DAISY and BEE Awards that also recognize extraordinary caregiving across the Samaritan system—visit www.samaritanhealth.com/daisy-bee.

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Photo of OWL Award winner Tremayne Hayes
Photo of Owl Award winner Gerald Vincent
Photo of OWL Award winner Natasha Cumming

Pictured from left are awardees Tremayne Hayes, Gerald Vincent, Zelina Collier, and Natasha Cumming.

About Samaritan’s Long Term Care Services Caregivers at Samaritan Summit Village and Samaritan Keep Home provide round-the-clock skilled nursing care and significant assistance with the activities of daily life. Nursing homes have nursing staff on duty 24 hours a day to help individuals meet their daily physical, social and psychological needs. A licensed physician supervises each resident’s care and therapy, including speech, occupational, and physical therapy are available to provide rehabilitation services. Samaritan Summit Village also offers Assisted Living with six neighborhoods and apartments that are comfortable, functional, and safe. This facility is for those who need a little extra help while continuing an independent lifestyle.

March 2026 DAISY®, and BEE Award Recipients

Graphic of DAISY and BEE Winners Jody Waugh and Karen Von Arx

Watertown, NY – Samaritan Medical Center is proud to announce its DAISY and BEE Award recipients for March 2026. The DAISY Award for Extraordinary Nurses® honors exceptional nursing staff, while the BEE Award recognizes other outstanding team members who demonstrate excellence every day, both at the hospital and in outpatient clinics.

Jody Waugh, Licensed Practical Nurse (LPN) at Samaritan’s Family Health Center at the Health and Wellness Plaza in Watertown, was honored with the March DAISY Award. Nominated by a doctor, Waugh was celebrated for her preparedness, attention to detail, eagerness to help her fellow caregivers and the patients, and ability to stay engaged during demanding situations.

The DAISY Award is an international award, backed by The DAISY Foundation. As a DAISY Award honoree, Waugh received a certificate of recognition, a DAISY Award pin, and the “A Healer’s Touch” sculpture—hand-carved by artists of the Shona Tribe in Zimbabwe. A larger version of the sculpture has been installed in Samaritan’s Healing Gardens to honor all current and future DAISY and BEE Award winners, funded by the Samaritan Auxiliary.

Karen Von Arx, Health Information Management (HIM) Systems Analyst at Samaritan Medical Center received the March BEE Award.  Von Arx was nominated by an operations manager for her dedicated work to improving processes after an internal policy change regarding documentation. She provided significant communication and leadership which enhanced the overall experience. 

Von Arx received a certificate, a BEE Award pin, and a gift bag with tokens of appreciation.

These awards are presented year-round, and patients, families, and colleagues are encouraged to submit nominations at any time. To make a nomination or learn more about the DAISY and BEE Awards, visit samaritanhealth.com/daisy-bee.

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Pictured here are Samaritan’s March 2026 DAISY Award recipient, Jody Waugh, LPN (left), and March 2026 BEE Award recipient, Karen Von Arx, HIM Systems Analyst (right).

About Samaritan Medical Center

Samaritan Medical Center (Watertown, New York) is a 290-bed not-for-profit community medical center, offering a full spectrum of inpatient and outpatient healthcare services. From primary and emergency care to highly specialized medical and surgical services, such as cancer treatment, neonatal intensive care, behavioral health and addiction services, and imaging services, Samaritan Medical Center and its team of healthcare professionals proudly serves the medical needs of our civilian and military community. Quality, compassion, and safety are the basic principles by which exceptional care is delivered at Samaritan.

About The DAISY Foundation

The DAISY Foundation is a not-for-profit organization, established in memory of J. Patrick Barnes, by members of his family. Patrick died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System.) The care Patrick and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.    In addition to the DAISY Award for Extraordinary Nurses, the Foundation expresses gratitude to the nursing profession internationally in over 3,900 healthcare facilities and schools of nursing with recognition of direct care Nurses, Nurse-led Teams, Nurse Leaders, Nursing Faculty, Nursing Students, through the J. Patrick Barnes Grants for Nursing Research and Evidence-Based Practice Projects and for nurses participating in medical missions. More information is available at http://www.DAISYfoundation.org.

Samaritan Home Health Outperforms State, National Averages in Patient Satisfaction

Photo of Home Health RN Casey seeing a patient

Watertown, NY — Samaritan Home Health, a trusted provider of in-home healthcare throughout Jefferson County, is proud to announce its 2025 patient satisfaction survey data has exceeded both state and national averages. This milestone underscores the agency’s commitment to delivering quality, compassionate and convenient care to North Country patients.

According to data collected by Strategic Healthcare Programs (SHP) from 2025 Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) surveys, Samaritan Home Health achieved an overall patient satisfaction score of 90%, surpassing the state average of 86% and the national average of 87%. Highlighted metrics for Samaritan include its “Care of Patients” score of 92% and its “Communications Between Providers and Patients” score of 90%, which beat the state averages of 89% and 87% and the national averages of 90% and 88%, respectively.

These results place Samaritan Home Health in the upper quartile of more than 3,300 home health providers nationwide — a testament to the dedication, professionalism and personalized care provided by Samaritan’s team of home health aides, nurses, therapists and support staff.

“Patient satisfaction is at the core of everything we do,” said Samaritan Home Health Administrator and Director of Patient Services Mariah Sech, RN, BSN. “Our team works hard to ensure each of our patients receives excellent care that is tailored to their unique needs. We are proud of these patient satisfaction results, and we strive not just to uphold them, but to improve them with each patient we serve.” 

Samaritan Home Health provides a comprehensive range of in-home healthcare services, including medication monitoring, wound care, home IV therapy, diabetes education, chronic disease management, cardiopulmonary assessments, nutrition counseling and physical, occupational and speech therapies. These convenient services allow patients to remain in a familiar setting with access to a registered nurse 24/7, reducing the need for nursing home placement and preventing unnecessary hospitalizations.

In 2025, Samaritan Home Health recorded 15,089 patient visits — an average of about 42 visits per day. Learn more about Samaritan Home Health at samaritanhealth.com/home-health

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Samaritan Medical Center to Host World Liver Day Educational Event

A patient gets results from a FibroScan

Watertown, N.Y. – In recognition of World Liver Day, Samaritan Medical Center invites community members to a free World Liver Day Educational Event on Friday, April 17, 2026, from 11 a.m. – 1 p.m. at the Samaritan Medical Center Rotunda (connector between Samaritan Medical Center and Samaritan Keep Home), 830 Washington Street, Watertown.

World Liver Day is a global event to raise awareness about liver disease, promoting prevention, early screening, and treatment focusing on the fact that 90% of liver diseases are preventable through lifestyle changes.

Samaritan Medical Center will celebrate the day with educational presentations from two leading experts on liver disease and a showcase of its FibroScan technology.

FibroScan has revolutionized how health care professionals assess liver health, offering an alternative to traditional liver biopsies. The technology uses advanced elastography to measure liver stiffness, which correlates with the degree of fibrosis. It can also help identify individuals who may not yet show symptoms but are at high risk due to factors such as obesity, diabetes or hepatitis.

The noninvasive procedure requires no needles or incisions, making it a comfortable and convenient option for individuals seeking a thorough liver evaluation. Early detection is key. Identifying liver fibrosis in its early stages is critical to preventing progression to cirrhosis or liver cancer and, in some cases, may allow for reversal.

Attendees will hear from Dr. Santiago Munoz, associate professor of clinical medicine at Johns Hopkins School of Medicine and board-certified in gastroenterology and transplant hepatology. Dr. Renu Umashanker, a clinical hepatologist with 28 years of experience and an associate professor at Yale and the Frank H. Netter MD School of Medicine, will also be present.

Guests can meet Samaritan’s local care team, including Dr. Ryan Tyler and Jen Ring, AGNP-C, of Samaritan’s Watertown Family Health Center.

The event is free and open to the public and health care professionals. Refreshments will be served. RSVPs are encouraged at samaritanhealth.com/world-liver-day-event.

Parking is available at no charge in the Washington Street lot and the Samaritan Medical Center parking garage.

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February 2026 DAISY®, and BEE Award Recipients

Watertown, NY – Samaritan Medical Center is proud to announce its DAISY and BEE Award recipients for February 2026. The DAISY Award for Extraordinary Nurses® honors exceptional nursing staff, while the BEE Award recognizes other outstanding team members who demonstrate excellence every day, both at the hospital and in outpatient clinics.

Nichole Covell, Registered Nurse (RN) and Lactation Educator at Samaritan’s Car-Freshner Center for Women and Children, was honored with the February DAISY Award. Nominated by a patient, she was recognized for her professionalism and compassionate care. The patient shared how meaningful it was to feel truly heard, noting that Covell’s attentive approach provided comfort and reassurance during her experience.

The DAISY Award is an international award, backed by The DAISY Foundation. As a DAISY Award honoree, Covell received a certificate of recognition, a DAISY Award pin, and the “A Healer’s Touch” sculpture—hand-carved by artists of the Shona Tribe in Zimbabwe. A larger version of the sculpture has been installed in Samaritan’s Healing Gardens to honor all current and future DAISY and BEE Award winners, funded by the Samaritan Auxiliary.

Jacqueline Maynes, Nursing Assistant (NA) at Samaritan’s Progressive Care Unit, received the February BEE Award.  Maynes was nominated by a patient who highlighted the nursing assistant’s wonderful personality and ability to make the patient feel comforted.  

Maynes received a certificate, a BEE Award pin, and a gift bag with tokens of appreciation.

These awards are presented year-round, and patients, families, and colleagues are encouraged to submit nominations at any time. To make a nomination or learn more about the DAISY and BEE Awards, visit samaritanhealth.com/daisy-bee.

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Pictured here are Samaritan’s February 2026 DAISY Award recipient, Nichole Covell, RN (left), and February 2026 BEE Award recipient, Jacqueline Maynes, NA (right).

About Samaritan Medical Center

Samaritan Medical Center (Watertown, New York) is a 290-bed not-for-profit community medical center, offering a full spectrum of inpatient and outpatient healthcare services. From primary and emergency care to highly specialized medical and surgical services, such as cancer treatment, neonatal intensive care, behavioral health and addiction services, and imaging services, Samaritan Medical Center and its team of healthcare professionals proudly serves the medical needs of our civilian and military community. Quality, compassion, and safety are the basic principles by which exceptional care is delivered at Samaritan.

About The DAISY Foundation

The DAISY Foundation is a not-for-profit organization, established in memory of J. Patrick Barnes, by members of his family. Patrick died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System.) The care Patrick and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.    In addition to the DAISY Award for Extraordinary Nurses, the Foundation expresses gratitude to the nursing profession internationally in over 3,900 healthcare facilities and schools of nursing with recognition of direct care Nurses, Nurse-led Teams, Nurse Leaders, Nursing Faculty, Nursing Students, through the J. Patrick Barnes Grants for Nursing Research and Evidence-Based Practice Projects and for nurses participating in medical missions. More information is available at http://www.DAISYfoundation.org.

Kinney Drugs to Hold Campaign for Children’s Miracle Network

Kinney Drugs employees kick off their CMN Campaign with Finley Valentine

Watertown, NY — On April 12, Kinney Drugs stores will begin their 34th annual fundraising campaign for Children’s Miracle Network (CMN). Since the Kinney Drugs Foundation partnership with CMN began in 1992, more than $4 million has been raised in support of six children’s hospitals.

Locally, 16 stores in Jefferson, Lewis and St. Lawrence counties will collect donations for Samaritan Medical Center. In 2025, these dedicated teams raised more than $54,000 for CMN of Northern New York. With the generosity of their customers, they hope to increase that total during this year’s seven-week campaign.

Over the years, Kinney Drugs has consistently demonstrated a commitment to supporting the community and CMN. Through this campaign, they will collect donations at the register, organize contests and special events, and share one important message – 100% helps local kids.

“Every donation that’s made to CMN through Kinney Drugs will go to the local children’s hospital in that community,” said Angie VanWormer, Director of Children’s Miracle Network at Samaritan Medical Center. “Many of the families supported by our CMN program will regularly visit their local Kinney Drugs store for their child’s prescriptions or to shop for essentials. The stores supporting Samaritan know what their fundraising means for families of children receiving medical care, and they are truly invested in this campaign.”

Samaritan Medical Center is one of 170 Children’s Miracle Network Hospitals across North America, raising and allocating funds to improve the health and wellbeing of children in the local community. Every donation stays local to support child-centered areas of Samaritan and to provide financial assistance to families in Jefferson, Lewis and St. Lawrence counties with a child facing a health crisis.

There is a great deal of excitement for this campaign, and the community is encouraged to support Kinney Drugs’ efforts to make big change for all kids.

For more information about Children’s Miracle Network, contact Samaritan Medical Center at 315-785-4053 or [email protected]

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Kinney Drugs staff are pictured above with Finley Valentine, this year’s Children’s Miracle Network of NNY Champion.

Patient Billing Update

Samaritan Medical Center wants to provide clarity for patients who have questions about billing statements they received from older dates of service. This situation arose during our recent transition to a new billing partner. We recognize this has caused confusion and concern for some patients, and we sincerely apologize. Samaritan Medical Center is actively working with Kopp Billing Agency to ensure this does not happen in the future. 

Below is more information about the situation and how we plan to move forward.

Why did this happen?
Samaritan Medical Center recently transitioned to a new billing partner, Kopp Billing Agency, to improve the billing process and provide patients with more timely and accurate account information, plus a better customer service experience. During the transition, outstanding balances from our previous billing vendor that had not been sent to patients were transferred to the new billing system.

Why did you change billing vendors?
Samaritan Medical Center transitioned to a new billing partner to improve the patient billing experience. Under the previous billing partner, some accounts were not consistently billed or followed up on, which resulted in some accounts not being addressed for extended periods of time. Transitioning to Kopp Billing Agency will allow us to better track services, resolve balances appropriately and accurately, and provide clearer communication with patients about their accounts.

Why was my account directed to a collections group? 
A number of bills, which had older dates of services but had not previously been billed, were mailed to patients. As part of our standard billing process, we instructed our new billing vendor to send two statements and allow 60 days for payment. In some cases, these accounts were referred to a collections agency if payment did not occur within 60 days.

Collections is a standard part of managing outstanding balances and does not mean patients are being penalized in any way. Our collections vendor works closely with patients to pay outstanding balances as best they can, including providing payment plan options that are tailored to individual financial situations.  If you have been sent to our collections partner CBS Medical Billing and Consulting, you will need to contact them directly at 315-782-1400.

What is Samaritan Medical Center doing to fix this?
Samaritan Medical Center is actively working with Kopp Billing Agency to prevent billing delays and ensure all bills are sent promptly with insurance claims processed first.

What should I do if I have more questions or my statement seems incorrect?
If you received a statement that you believe may be inaccurate, please contact Samaritan’s billing support team directly at 315-786-4900 or [email protected], or Kopp Billing Agency at 315-779-4007 so we can review your account and resolve the matter.

We appreciate your patience and understanding as we complete the implementation of our new system and correct any affected accounts. Any accounts impacted by this issue will be reviewed and adjusted as necessary.

January 2026 DAISY® and BEE Award Recipients

Graphic of DAISY and BEE Winners for January 2026

Watertown, NY – Samaritan Medical Center is proud to announce its DAISY and BEE Award recipients for January 2026. The DAISY Award for Extraordinary Nurses® honors exceptional nursing staff, while the BEE Award recognizes other outstanding team members who demonstrate excellence every day, both at the hospital and in outpatient clinics.

Alissa Arno, Registered Nurse on 4 Pratt (medical/surgical unit), received the January DAISY Award. Her nomination, submitted by a fellow Samaritan caregiver, highlighted her compassionate, patient-centered care and exceptional teamwork. She consistently goes above and beyond—ensuring safe, well-coordinated discharges and supporting patients’ basic needs with dignity. As a preceptor, she is thorough, supportive, and dedicated to the success of new staff, making her a strong advocate for patients, colleagues, and the unit.

The DAISY Award is an international award, backed by The DAISY Foundation. As a DAISY Award honoree, Arno received a certificate of recognition, a DAISY Award pin, and the “A Healer’s Touch” sculpture—hand-carved by artists of the Shona Tribe in Zimbabwe. A larger version of the sculpture has been installed in Samaritan’s Healing Gardens to honor all current and future DAISY and BEE Award winners, funded by the Samaritan Auxiliary.

Gerald Bunker, Physical Therapist, received the January BEE Award.  Gerald was nominated by a colleague who recognized him for his exceptional patient care, workplace innovation, and commitment to caregiver wellbeing.

Bunker received a certificate, a BEE Award pin, and a gift bag with tokens of appreciation.

These awards are presented year-round, and patients, families, and colleagues are encouraged to submit nominations at any time. To make a nomination or learn more about the DAISY and BEE Awards, visit samaritanhealth.com/daisy-bee.

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Pictured here are Samaritan’s January 2026 DAISY Award recipient, Alissa Arno, RN (left), and January 2026 BEE Award recipient, Gerald Bunker, PT (right).

About Samaritan Medical Center

Samaritan Medical Center (Watertown, New York) is a 290-bed not-for-profit community medical center, offering a full spectrum of inpatient and outpatient healthcare services. From primary and emergency care to highly specialized medical and surgical services, such as cancer treatment, neonatal intensive care, behavioral health and addiction services, and imaging services, Samaritan Medical Center and its team of healthcare professionals proudly serves the medical needs of our civilian and military community. Quality, compassion, and safety are the basic principles by which exceptional care is delivered at Samaritan.

About The DAISY Foundation

The DAISY Foundation is a not-for-profit organization, established in memory of J. Patrick Barnes, by members of his family. Patrick died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System.) The care Patrick and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.    In addition to the DAISY Award for Extraordinary Nurses, the Foundation expresses gratitude to the nursing profession internationally in over 3,900 healthcare facilities and schools of nursing with recognition of direct care Nurses, Nurse-led Teams, Nurse Leaders, Nursing Faculty, Nursing Students, through the J. Patrick Barnes Grants for Nursing Research and Evidence-Based Practice Projects and for nurses participating in medical missions. More information is available at http://www.DAISYfoundation.org.

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