News

Samaritan COVID-19 Visitor Restrictions

Updated May 2, 2021

In an effort to protect our patients, families, visitors, and staff against the spread of infection and in the accordance with New York State Department of Health (NYSDOH) guidance, Samaritan Medical Center has implemented the following visitation and support person policy effective Monday, May 3, 2021.

While we understand the difficulty and emotional duress loved ones and other support persons may face when not able to visit the hospital, these restrictions in place to protect our patients, staff, visitors and our community from COVID-19 infection.

General Visitation Guidelines

If any of these requirements are not met the visitor or support person will be asked to leave.

  • Visitors should refrain from coming to our facilities if they are ill.
  • All visitors and support persons must be 18 years of age or older.
  • Visitors and support persons will be provided with a face mask upon entry to the facility and must wear the mask properly at all times while inside the facility.
    • If a person refuses to properly wear a face mask, they will be asked to leave the facility immediately.
  • Visitors and support persons should self-screen for illness before arriving at Samaritan and before accessing patient care areas.
  • If you have been in contact with someone with COVID-19 or have symptoms of COVID-19 within the past 14 days, please do not visit our facilities.
  • Visitors and support persons must not be on quarantine or isolation for COVID-19 infection or exposure.
  • All visitors and support persons are required to comply with our screening checkpoint procedures.
    • Visitors and support persons will be asked screening questions and have their temperature taken upon arrival.
    • If you are unable to comply, you will not be permitted in our facilities.
  • Visitors and support persons will need to wear their visitor ID badge or band so it is visible to staff.
  • Visitors and support persons must stay in the patient’s room, or designated waiting area identified by staff, unless otherwise directed by staff.
  • Visitors and support persons cannot accompany patients to tests outside of their room.
  • All visitors and support persons must practice social distancing and stay at least six (6) feet away from others while in the facility.
  • Visitors and support persons should wash their hands frequently with soap and water or use alcohol-based hand sanitizer.

If any of these requirements are not met, the visitor or support person will be asked to leave.

Below are the Visitation Guidelines based upon patient groups:

Hospital Inpatients

  • Two (2) designated visitors per day are permitted. Exceptions may be made for end-of-life visitation, with coordination arranged through the nursing supervisor.
  • NO visitation will be permitted for COVID-19 inpatients, COVID-19 Patients Under Investigation (PUI) or patients in quarantine (with compassionate exceptions for end-of-life).
  • Visiting hours are from 2:00pm to 6:00pm and all entry and exit will be through the Rotunda entrance, located between the Medical Center and the Samaritan Keep Home.
  • If you cannot visit, you can contact your loved one over the phone or through a scheduled video call. The patient’s care team can help schedule and make arrangements for the video call.
  • This guidance does not apply to Inpatient Mental Health Unit patients.

Obstetric Patients:

  • Two (2) designated support persons per patient are permitted.
  • Support persons may accompany the patient throughout labor, delivery, and the immediate postpartum period, including recovery until discharge to home.
  • The support persons should be prepared to stay with the mother for long periods of time, assuring they have essential items such as clothing, medications, etc.
  • Support persons may leave and return once a day.
  • The Car-Freshner Center for Women and Children’s entrance on Sherman and Pratt Street will be used for exiting and returning.
  • Support persons will be screened upon re-entry each time.

Pediatric Patients / Neonatal Intensive Care:

  • Two (2) designated support persons may be present together.
  • Support persons may leave and return once a day.
  • The Car-Freshner Center for Women and Children’s entrance on Sherman and Pratt Street will be used for exiting and returning.
  • Support persons will be screened upon re-entry each time.

Surgical Services Patients:

  • Each patient will be allowed one (1) designated support person.
    • For pediatric patients, two (2) support persons are allowed. However, only one support person will be able to be with the patient during pre-op and post-op periods; the other support person must remain in the designated waiting area until discharge information is provided.
  • Patients will need enter through the Main Entrance of the hospital (on Washington Street) and park out front in designated spots or in the parking garage. Upon arrival, please call 315-816-1664 to let our staff know the patient and the support person(s) have arrived.
  • Support persons must remain in a designated waiting area at all times unless directed otherwise.
  • If a surgical patient becomes an inpatient and must stay in the hospital, support persons must follow general inpatient visitation guidelines once the patient has been discharged from surgical care (see above).
  • If a support person does not accompany the patient into the facility, they will be provided a cell number they are welcome to call for general updates.
  • When the patient is ready for discharge, the support person and patient will be provided the discharge instructions before leaving the facility.
  • If a support person does not follow any of the guidance above, or what is asked of them by any staff member, they will be asked to leave and wait in their vehicle for their loved one.

Patients with intellectual and/or developmental disabilities (I/DD), and patients with cognitive impairments including dementia:

  • One (1) designated support person may remain with the patient through their hospitalization.
  • An additional visitor may also be with the patient during designated visiting hours (2:00pm to 6:00pm)
  • These support persons must enter and exit through the Rotunda entrance.

Emergency Department Patients:

  • Only ONE (1) support person will be able to accompany patients in the Emergency Department.
    • The support person will be asked to wait in the car until a rapid COVID-19 test is completed.
  • The support person must remain in the patient’s treatment room for the entire visit.
  • If your loved one is admitted to the hospital, you may accompany them to their room during inpatient visiting hours. If they are admitted outside of visiting hours, you must return during visiting hours.
  • Patients under the age of 21 may have one parent/guardian as an essential support person unless extenuating circumstances exist.
  • Patients with a LVAD (Left Ventricular Assistive Device) will be allowed to have a support person with them immediately upon arrival.

Patients undergoing outpatient procedures, lab, radiology, or rehabilitation:

  • Individuals may bring one (1) support person with them to healthcare appointments when space allows.

Outpatient appointments at all Samaritan clinics:

  • Individuals may bring one (1) support person with them to healthcare appointments when space allows.

Samaritan Summit Village and Samaritan Keep Home:

  • Limited visitation at Samaritan Keep Home and Samaritan Summit Village depends on the latest test results at each facility. Please click here for updates.

We thank you for your cooperation and support as we look out for the safety of our patients, staff and community.

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