Can't say enough good things about how pleased my husband and I are with his experience at SMC. Could have gone anywhere for his very intricate neck surgery, but Dr. Baird (and his team from North Country Orthopedics) made us feel like he not only had the expertise, but a genuine concern for John as a person. The whole SMC staff has been amazing! Thanks to everyone who has helped us through this ordeal with competence, grace and good humor.