I was a patient in the emergency department on 5/31/15. I would like to thank you once again for the outstanding, compassionate care I received. Scott, Jenn, Bruce, Dr. Delaney, Zach, and all those who popped in to check on me. The entire team was awesome. I couldn't have asked for better. Thank you again! All of you!

I would like to thank you Samaritan medical center for saving my parent's life's.

I recently had to undergo a Biopsy the Staff at the Radiolgy Dept. Especially Nurse Vivian gave me the unbelievable care, My hats off to them...

I have spent alot of time at smc lately and i have to tell you it was very pleasant experience. I spent my time on 4 pavillion where Dannielle L was one of my nurses she took extra time to talk to me and calm me down when i was unsure what i should do and put lotion on my legs and feet to sooth the pain . All off the nurses and na's were great and greated me like an old friend time after time

Our family would like to express our most sincere thanks for the outstanding care our father received during his recent and unexpected hospitalization. While visiting us from out of state he fell and hit his head. Given his age and how far he was from familiar doctors and caretakers, we were particularly concerned about the nature of the care he would receive at Samaritan Medical Center. In the two weeks of his stay, he was cared for in the emergency room, ICU, physical rehab, PCU, and the fourth floor; each department handled his treatment with the utmost respect and care. Even in his most precarious moments, every staff member talked to him to explain procedures, called him by name, and treated him as an individual. 

The staff was just as respectful and caring for our family, explaining our father’s changing condition, treatment options, and providing much needed support. The kindness and courteousness of everyone we encountered at Samaritan Medical helped ensure our last days with our father were comfortable and peaceful, and we are very grateful for the care.

This was our first time at your facility and I was kinda nervous, my husband was having brain surgery, but everyone was great, ICU staff was tremendous and the service we received was great, can't say anything bad at all, even the people I encountered getting on and off the elevator were very nice and spoke and said hi, so it was a good experience.

Hi all, I just wanted to commend the ER staff for their urgent and friendly care. On 11/23/13 my teammates and I were in a scary car crash; no one was hurt but we came to the hospital anyway. The staff was efficient and extremely friendly. All six of us were tested and discharged within three hours (an extraordinary feat for most ERs)and the nurses and doctors could not have been nicer. Thank you for making our day a lot better. Best Regards, Emma (and the rest of the University of Rochester Women's Squash Team)

On 10/22/13 I was admitted to Samaritan Medical Center by Dr. Edwardo Barayuga through the emergency room for treatment of an inflamed gall bladder. I was released from the hospital on 10/26/13, and wanted to provide the following testimony on the care I received while hospitalized. From the moment I arrived in the ER around 1245 hours, I was courteously and quickly seen and processed by the administrative staff. ER nurse Connie was SUPER, as were the other members of the nursing, laboratory, and support teams. By around 1530 hours I was admitted and arrived on 4 pavilion room 4215. From that point forward the care I received from the nursing, housekeeping, and laboratory staff was SUPERIOR in all respects. They all had a smile on their faces and went out of their way each and every day to see to my well-being and comfort. I want to recognize in particular the following members of the nursing team for their efforts; 

  • Nurse Jennifer and Nurse Assistant Candice 10/22 
  • Nurse Judy and Nurse Assistant Tanya 10/22 
  • Nurse Rebeka and Student Nurse Nikki 10/23 Nurse Chastity and Nurse Assistant Bob 10/23-110/24 
  • Nurse Jasmin and Nurse Assistant Sally 10/25 
  • Housekeeping lady who I nicknamed the Swifter Lady 
  • Early morning Laboratory lady from Belleville NY 
  • Member of the admitting staff who came to my room on 10/22 with the “10,000 question form.” 

Any additional members I may have left off this list, Thank you all for making an uncomfortable and painful experience less so in all regards. I respect and salute your professionalism and dedication and have no qualms in recommending Samaritan Medical Center as a center of excellence in patient care.

I visited the Leray urgent care today due to a very nasty chest cold and i was amazed at the friendly helpful welcome i got there.It was my first visit to this location and the receptionist was very helpful and cheerful, i'm sorry that i didnt catch her name because she deserves the credit being attached to her name but if you care to research her name,this happened the morning of Oct 26th at 9am. I was not only pleased with the receptionist but also my nurse and Dr. Neel Shah. i didnt manage to get the nurses name either but the doctor was one of the nicest i have ever visited in the area. he was very professional and checked up on me frequently because i was there for a while doing nebulizer treatments. the Leray urgent care deserves an applause and a nice pat on the back for making me feel like i was truly being taking care of by people who love what they do for a living. 

I was a patient on the Labor and Delivery/Maternity floor during the week of September 23 to September 27. The experience I had along with my husband and newborn twins was amazing. I was amazed by how well the staff (Dr. Cohen and nurses) worked together to bring my two angels into the world. The delivery was complicated because the first twin flipped at the last second and was born breech. The nurses in the room along with Dr. Cohen remand calm during the stress while at the same time preparing for possible surgery. It turned out that the babies were able to both be born vaginally and entered the world small but healthy. I truly believe that if Dr. Cohen and the nursing staff had not been on during this time period the events that occurred would have been drastically different. The care I received following the delivery was also exceptional. The nurses were compassionate and caring for both me and my twins and gave me the confidence and support that I needed to give the babies what they needed. Thank you again to Dr. Cohen and the nursing staff. I would recommend SMC to any individual planning on having a child. Krista, PJ, Marshall and Payton (The Clarke Family) 

I wanted to take a moment and express my sincere gratitude to the entire staff that took care of all my medical needs. On wed Aug 7th, 2013 I came in for severe abdominal pain. I was admitted for surgery because my appendix needed to be removed. I have to say that I have NEVER had such a warm, caring exp from start to finish at any hospital. Everyone that I came in contact with was truly an asset to myself and definitely an asset to SMC. I thank you all from the bottom of my heart for taking such good care of me. 

On June 8th I had to have an emergency cesarean section to bring two beautiful twin babies (one boy and one girl) into this world at 3:00am. This all came about quickly Friday June 7th. I was extremely sick and ended up with the signs of pre-eclampsia. When I arrived to the L&D department at 10:30pm the nurses, (who I am not going to name because I don't want to miss anyone), immediately began taking great care of me. They hooked me up to monitors immediately and began to do what nurses do best, take care of their patients with compassion. When I learned that I was going to have the twins that night I was very nervous about it, especially knowing it was a cesarean. You see I work at SMC as well and know how the operating room works but knowing I was on the opposite end is scary. Again everyone involved in L&D OR were great and took great care of myself, my husband and our two new babies. This great care continued throughout my whole stay in the maternity department for the next three nights and four days, from everyone. Even when the babies had to go to the nursery due to body temperature dropping, they received great care and were spoiled already. We are now home and I learned a lot from all the nurses on how to safely take care of my babies. Thank you again L&D and Maternity to everyone involved in my care, including Dr. Cohen and Dr. Chen for great anesthesia care during my delivery!!!!!

On June 14th my family visited the LeRay Medical Center right off of Fort Drum for the first time since it's been opened. We were amazed by the kindness, cleanliness, and organization of the facility. We came at almost closing time but all of the staff including reception, physician and nurses were kind and caring as we kept them a little past closing. We were in and out within 30 minutes, the Physician did wonderful with our son and even gave us the antibiotic needed since we were unable to make it to a pharmacy before closing time. My Husband and I are very gracious of the medical center and all it's staff and will definitely make another trip there if and when the time comes. Thank you LeRay Medical Center!

Our grandson was born in your hospital on May 14th at only 33.5 weeks. Before that his Mom, came to your hospital on May 5th after her water broke at about 32 weeks. The entire staff has been nothing short of amazing. On behalf of our entire family, we would like to thank everyone who has helped and cared for mother and baby. We could not ask for them to be more attentive, considerate, or professional. We have been confident from the beginning that they are receiving the best possible care and certainly everyone at Samaritan has proven that the well being of both Mom and Baby is their first priority. May God bless each and everyone and forever hold you in his good graces.

August 6, 2012, my family was camping at Bedford Creek Campground 11 miles away. We were packing up preparing to go home when our friends son came to tell us our son, Sean, just ran into a bike rack mounted on to the back of their camper. He had three facial lacerations. Even as an OR nurse for 20 years, I was not prepared to see this on my 16 year old son. Knowing that he needed attention, I had no idea where to take him or what doctor to see. This was foreign territory to me, as I always knew whar and where to take my children for medical attention. But that is when we are at home. After looking at the hospitals in my GPS, I put my faith in Samaritan Hospital. With a name such as that, how could I go wrong. When I arrived, the triage nurse in the ER told me they did not have plastic service, but Watertown did. Since I work at a small hospital, I know that doesn't always matter. I proceeded to ask her, "Mother to Mother, if this was your child, who would you let stitch your child?" Her response was "any PA here." When we met the PA, he knew I was concerned and asked if we would rather be transferred to plastics at Watertown. That immediately set me at ease. As odd as this may sound, I could sense his confidence in that one statement. His name is David Keys. And the work he did on my sons face was absolutely amazing. I have shown pictures of before and after to so many people and doctors I work with and they are all impressed. His bedside manner was great as well. He set us all at ease. He had us all smiling, even laughing, before we left. My apologies for taking almost a year to write this. Experiences such as this, with people such as you employ, deserve great recognition. Please extend my greatest thanks to him. And please tell him what a great job we feel he did. The scars on Sean's face are barely visible. Samaritan hospital certainly lived up to its name, and I am so glad I put my faith in this hospital. Thank you!

My experience at SMC today was absolutely OUTSTANDING! From the time I signed in with the clerk at Surgical Services, every LPN, RN, Anesthesist, MD, assistants and everyone else I encountered treated me with respect and professionalism. The team was extremely efficient and courteous. SMC's employees have the highest standards and truly deliver quality patient care. Thank you all so much at Surgical Services, Advanced Recovery, and PACU Recovery! 

I had hip replacement surgery on 3/11 and cannot say enough about the care I got. I had never stayed in a hospital before and was nervous, to say the least. However, the attention I got from your staff made it seem almost like I was on vacation, in a nice hotel. Ralph, Roberta, Danielle, Erin and everyone on the 5th floor went way above and beyond their duties to make my stay an enjoyable one. Thank you, very much!

I had a great experience when I was in the PCU on the 3rd floor...nurses were awesome, aides were awesome, respiratory, anesthesia, housekeeping, and the food all awesome. Thank you so much for making my stay there comfortable.

my son was admitted to the hospital peds ward recently for rsv. the nurses were so great and made our stay much more pleasant . any question i had they answered pleasnatly .they were keen and observant .made sure i was comfortable thank you for all you did . my family is grateful

I was in Watertown shopping and having dinner with my son and daughter in law celebrating my sons birthday when i had a sudden onset of pain in my right side. my first thought was my appendix. when the pain intensified i told my husband to take me to the emergency room. upon arrival they immediately attended to me when they saw how severe i was. my check in altogether was less then 5 min. from front desk to a bed, with a nurse putting an iv in my arm for fluids and pain killers . this service continued w/ a cat scan and the information to be finding out i had a kidney stone. they were all wonderful there. i say 2 thumbs up . however i hope i dont have to visit there er again!!! lol