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Computer System Restoration Update

Published on: September 7, 2020

Samaritan Health continues to work to restore its computer system after taking it offline as a precaution on July 25 due to security concerns involving malware.

Steady progress has been made as we restore our systems and network slowly and methodically to ensure a thorough and safe process. Below is our latest update.

The following systems/applications have been restored and are fully operational:

  • Primary hospital electronic medical records (EMR)
  • Behavioral Health/Addictions EMR and scheduling
  • Long-term care EMR
  • Accounting and payroll applications
  • Other ancillary patient care systems

Our IT team and third-party computer forensic professionals continue to work to restore the following systems at these clinic locations:

  • All primary care locations
  • Women’s Wellness and Breast Care
  • Wound Care Center
  • Dermatology
  • Pain Management Center
  • Urology
  • Infectious Disease
  • Rheumatology
  • All online patient portals and smartphone applications

We are continuing to see existing patients at these locations, as well as new patients at many sites. We are scheduling appointments to the best of our ability given the challenges we face. As with every medical appointment, it’s a good idea to bring your most recent medication list and any pertinent medical updates.

Our online portals and smartphone applications are not operational, so please give us a call if you have any questions or concerns.

We appreciate the community’s continued patience and support during this outage.

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