Patient Relations

At Samaritan, we strive to always provide the best care to our patients and residents. Your experience with us is very important to us, and we encourage your feedback – both positive and negative. If you wish to discuss your experience with Samaritan Medical Center or any of its affiliates, we encourage you to contact our Patient Relations Department.

It is our goal to share positive feedback with our staff, as well as address concerns and complaints if they arise. If we do not meet your expectations, we will attempt to resolve concerns and complaints when we can. Your feedback will help us make improvements and continue to reinforce what is working well. We believe in continuous improvement and we can only do this with your help.

To contact our Patient Relations Department, please call 315-785-4679 or toll-free 1-877-888-6138

Office hours are Monday through Friday, 8 a.m.-4:30 p.m., and our office is located on the first floor of the hospital adjacent to Registration.

Our Patient Relations Department is also a conduit for patient advocacy – you, your family and friends are your best advocate. We encourage all patients to SPEAK UP about the care you are receiving. Our staff and physicians also advocate strongly for each of our patients. Patient Relations Volunteers visit admitted patients to talk with them about their stay and care provided.

Please also read the Patient Bill of Rights and Patient Responsibility information that pertains to every patient – know you rights, it is important.